Heather Levi Interiors do not offer exchanges or refunds on any products in store or online if you change your mind however in the unlikely event that you find a manufacturers fault with your item, you must contact us within 7 days of receiving your delivery. We can offer you a replacement if available. If that item is no longer available to exchange, Heather Levi Interiors will provide you with a refund for the cost of the product (excluding postage and delivery charges which are not refundable) to the original credit card used to purchase item.

To return items please contact Customer Service on (08) 9388 2788 or via email info@heatherlevi.com.au Monday to Friday 9.00am – 5.00pm Australian WST for a return authorisation number. Please note that all faulty product needs to be returned to Heather Levi Interiors at your own cost within  a total of 14 days from date of delivery in order for us to process your exchange or refund.

Please allow one to three weeks - from the day your package is returned to us, for your refund or exchange to be processed. We will then contact you once this is complete.

Important Information: 

*All returned items must be repackaged and sealed, accompanied by a copy of the original receipt/s and return authorisation number.

*Postage and delivery charges will not be refunded.

*Heather Levi Interiors is not responsible for any damage after stock has left our showroom, during or after delivery. All claims for delivery shortages or damages must be reported to Customer Service (08) 9388 2788 on the day of the delivery. 

Heather Levi Interiors facilitates delivery by Australia Post or Courier to your door to most suburbs within Australia.

*Orders will be shipped as soon as possible, depending on product availability.  If a product is not available customers will be notified.

Orders are shipped on business days only. (Excluding Public Holidays) Delivery costs will be calculated based on the delivery address and product weight. You will be notified of the delivery costs where you can choose to proceed with your order.  Once freight cost has been accepted you can proceed to the checkout. Delivery costs are subject to change without notice.

*Heather Levi Interiors is not responsible for delivery delays beyond our control and as such delivery times are only an approximate.  Late delivery does not constitute failure of our agreement and does not entitle cancellation.

*It is the responsibility of the customer to inform us if a product does not arrive.  Once we have been notified, we will lodge an enquiry with the courier company and track your product accordingly.

Please ensure your recipient address is a business address, or if a personal address it must be able to be left in a safe place (you will need to indicate this under special instructions on your shipping details).  Please also provide a contact telephone number of recipient if possible to allow us to confirm delivery details if required.

*If a product cannot be delivered due to incorrect address, or if the recipient is unavailable and we have not been given an alternate option, an extra fee will apply for re delivery.